FAQ
Account management and security
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 11, 20261
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 27, 202633
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202513
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202539
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Feb 12, 2026224
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025176
- Passkey FAQPublished on Mar 19, 2025Updated on Feb 11, 2026109
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Feb 3, 202616
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 12, 202616,390
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202556
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 11, 202664
- Sub-account update methods and FAQPublished on Sep 29, 2024Updated on Feb 2, 202613
- How do I view my account information?Published on Jun 18, 2024Updated on Feb 2, 202684
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 11, 202626,166
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Feb 11, 20266,023
Showing 1-15 of 38 articles