FAQ
Account management and security
- How do I transfer/deposit crypto with my sub-accounts?Published on Jan 14, 2025Updated on Apr 3, 2026
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 12, 202619,187
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202578
- How do I download my account statements?Published on Nov 6, 2024Updated on May 21, 2026
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Mar 16, 2026201
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on May 20, 20269
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on May 20, 20267
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 27, 202627,801
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 29, 202628
- How do I change my phone number?Published on Sep 7, 2023Updated on May 21, 2026
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20253
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on May 15, 202613,928
- How do I close my account? (web)Published on Aug 22, 2023Updated on May 4, 2026461
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 28, 20268
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 24, 2026404
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